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#494153;padding:.8rem 1rem}.tracking-steps li.active{color:#f8f1fb;background:#281b31;border-color:#ef57b6}.tracking-steps li[aria-current=step]{font-weight:700}@media (max-width:600px){.queue-live .secondary{flex-shrink:0}.work-tabs{gap:.5rem}.work-tabs .secondary{flex:auto}.tracking-actions .secondary{width:100%}}.leave-dialog{color:#f8f3fc;background:#17141e;border:1px solid #594463;border-radius:20px;width:min(440px,100vw - 32px);max-height:calc(100dvh - 32px);margin:auto;padding:1.5rem;overflow:auto;box-shadow:0 30px 100px #0008}.leave-dialog::backdrop{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#07050bbb}.leave-dialog h2{margin:0 0 .75rem;font-size:1.5rem}.leave-dialog p{color:#c5bdce}.leave-dialog:not([open]){display:none}:root{--bg:#0c0e12;--panel:#15181e;--panel-hover:#1b1f27;--line:#30353f;--muted:#b1b7c4;--radius:16px}body{background:var(--bg)}h1{letter-spacing:-.045em}.footer-note,.small,.subtle{color:var(--muted)}.site-header{min-height:88px;padding-block:14px}.brand-logo{width:68px;height:60px}.brand{font-size:14px}.header-nav{align-items:center;gap:24px;display:flex}.header-status{min-height:44px;color:var(--muted);align-items:center;font-size:13px;display:inline-flex}.header-status:hover{color:var(--text)}.staff-link{border-radius:9px;font-size:13px}.site-footer{gap:18px;font-size:12px}.support-home{width:min(100% - 48px,1080px);margin:44px auto 36px}.support-intro{max-width:760px;margin-bottom:36px}.support-intro .eyebrow{margin-bottom:14px;font-size:10px}.support-intro h1{font-size:clamp(2rem,4.3vw,3.45rem);line-height:1.12}.support-intro h1 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24px;display:flex}.tracking-entry:hover{background:var(--panel);border-color:#707885}.tracking-entry-icon{color:var(--lavender);display:flex}.tracking-entry>span:nth-child(2){flex:1;min-width:0}.tracking-entry strong{font-size:15px;font-weight:600;display:block}.tracking-entry>span>span{color:var(--muted);margin-top:3px;font-size:13px;display:block}.tracking-entry>svg{color:var(--muted)}.support-expectations{border-top:1px solid var(--line);grid-template-columns:1fr 1.6fr;gap:48px;margin-top:42px;padding-top:30px;display:grid}.support-expectations h2{max-width:260px;margin-top:12px;font-size:24px}.support-expectations ol{gap:22px;margin:0;padding:0;list-style:none;display:grid}.support-expectations li{gap:18px;display:flex}.support-expectations li>span{color:var(--muted);font-variant-numeric:tabular-nums;padding-top:3px;font-size:12px}.support-expectations h3{margin-bottom:4px;font-size:14px}.support-expectations p{font-size:13px;line-height:1.65}.support-home .trust-line{margin-top:30px;margin-bottom:0;font-size:12px}.flow-main{margin-top:24px}.flow-main .intro{margin-top:14px;margin-bottom:24px}.flow-main:not(.prose)>form{background:var(--panel);border-radius:16px}.progress-steps{margin:16px 0 24px}.progress-steps button{font-size:12px}.field>label,.field>span{font-size:14px}.field-help{margin-top:-12px;margin-bottom:24px}.primary,.secondary{box-shadow:none;border-radius:10px}.primary:hover:not(:disabled){box-shadow:none}.check-label,.form-reassurance{font-size:13px}.photo-guidance{border:1px solid var(--line);background:#101318;border-radius:12px;align-items:flex-start;gap:12px;margin-bottom:20px;padding:16px;display:flex}.photo-guidance svg{color:var(--cyan);flex-shrink:0;margin-top:2px}.photo-guidance strong{font-size:14px}.photo-guidance p{margin-top:5px;font-size:13px}.photo-progress{font-size:12px}.photo-slot{background:#101318;border-radius:12px}.photo-slot img{object-fit:contain;background:#080a0d}.review-section{border-color:var(--line);background:#101318}.review-heading .text-button{font-size:13px}.login-box{background:var(--panel);border-color:var(--line);border-radius:18px;box-shadow:0 24px 64px #0002}.staff-header{background:#101318;min-height:80px}.staff-main{width:100%;padding-top:28px}.staff-title{align-items:center;margin-bottom:20px}.staff-title h1{font-size:clamp(1.8rem,3vw,2.2rem)}.staff-title .flow-kicker{margin-bottom:8px}.staff-title p{font-size:14px}.queue-workspace{flex-direction:column;display:flex}.queue-workspace>.staff-title{order:-2}.queue-workspace>.queue-live{order:-1}.queue-live{border-bottom:1px solid var(--line);margin-bottom:0;padding-bottom:12px}.queue-live .secondary{min-height:44px;padding:8px 14px;font-size:13px}.stats-grid{gap:8px;margin:16px 0}.stat{border:1px solid var(--line);background:#12151b;border-radius:10px;justify-content:space-between;align-items:center;gap:8px;padding:14px;display:flex}.stat:first-child,.stat:last-child{border-top-color:var(--line)}.stat span{min-height:0;font-size:12px;line-height:1.4}.stat strong{letter-spacing:-.025em;margin:0;font-size:24px}.stat[aria-pressed=true]{border-color:var(--accent);background:#d8f58a0a}.work-tabs{border-bottom:1px solid var(--line);gap:6px;margin:4px 0 16px;padding-bottom:14px}.work-tabs .secondary{min-height:44px;color:var(--muted);background:0 0;border-color:#0000;padding:10px 14px;font-size:13px}.work-tabs .secondary[aria-pressed=true]{color:var(--accent);background:#d8f58a12;border-color:#d8f58a35}.work-tabs .secondary:hover:not(:disabled){color:#fff;background:var(--panel)}.filters{background:0 0;border:0;border-radius:0;margin:0 0 8px;padding:0}.advanced-filters{border-top:0}.advanced-filters summary{color:var(--text);font-size:13px}.advanced-filters summary>span{font-size:12px}.filter-grid{border:1px solid var(--line);background:var(--panel);border-radius:12px;margin-bottom:8px;padding:16px}.queue-section-heading{margin-top:16px}.table-wrap{background:var(--panel);border-radius:12px}th{text-transform:none;letter-spacing:0;background:#1a1e25;font-size:11px}td,th{padding:14px 18px}td{vertical-align:top;font-size:13px}td .queue-customer-link{min-height:44px;color:var(--text);align-items:center;gap:10px;font-family:inherit;font-size:14px;font-weight:600;text-decoration:none;display:inline-flex}td .queue-customer-link:hover{color:var(--accent);text-decoration:underline}.queue-reference{color:var(--muted);font-variant-numeric:tabular-nums;margin-top:6px;font-size:11px;display:block}.badge{font-size:11px}.request-card{background:var(--panel);border-radius:12px}.request-card-link{color:var(--lavender)}.request-subject{color:var(--text);margin-top:8px}.staff-title .detail-reference{color:var(--muted);font-variant-numeric:tabular-nums;margin-top:8px;font-size:12px}.detail-reference+p{margin-top:4px;font-size:12px}.detail-grid{grid-template-columns:minmax(0,1.5fr) minmax(340px,1fr);align-items:start;gap:24px}.detail-section{background:var(--panel);border-radius:14px;padding:24px}.detail-section h2{font-size:17px}.detail-section h2:before{display:none}.next-action-panel{border-top:2px solid var(--accent)}.work-actions{gap:8px}.work-actions>button{flex:150px;min-height:44px;padding:10px 14px;font-size:13px}.resolution-actions{border-top:1px solid var(--line);width:100%;margin-top:6px;padding-top:4px}.resolution-actions summary{cursor:pointer;min-height:44px;padding:12px 0;font-size:13px}.resolution-actions p{margin:4px 0 12px}.resolution-actions button{width:100%;min-height:44px;margin-bottom:8px;font-size:13px}.save-bar{background:#1a1e25f5;border-color:#555e6d;border-radius:12px}.save-bar p{font-size:12px}.activity{border-left:2px solid var(--line);padding-left:16px}.tracking-steps li{border-radius:0 10px 10px 0;font-size:14px}.tracking-steps li.active{color:var(--text);border-color:var(--accent);background:#d8f58a08}.tracking-steps li[aria-current=step]{background:#d8f58a12}@media (max-width:1100px){.stats-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.staff-header{min-height:auto}}@media (max-width:960px){.detail-grid{grid-template-columns:minmax(0,1fr)}}@media (max-width:760px){.support-home{width:calc(100% - 40px);margin-top:28px}.support-intro{margin-bottom:28px}.support-expectations{grid-template-columns:1fr;gap:26px}.support-expectations h2{max-width:none;font-size:22px}.header-nav{gap:10px}.header-status{display:none}.staff-title{align-items:flex-start}}@media (max-width:540px){.site-header{min-height:80px;padding-block:10px}.brand{font-size:12px}.brand-logo{width:56px;height:50px}.support-home{width:calc(100% - 32px)}.support-intro h1{font-size:34px}.support-intro>p{font-size:14px}.support-paths .service-grid{gap:12px}.support-paths .service-card{padding:20px 20px 0}.support-paths .card-top{margin-bottom:14px}.support-paths .service-card h2{font-size:22px}.support-paths .service-card p{min-height:0;font-size:14px}.support-paths .card-action{margin-top:16px;padding:14px 0}.tracking-entry{gap:12px;padding:16px}.support-expectations{margin-top:28px;padding-top:24px}.support-home .trust-line{gap:12px}.stats-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.stat{padding:11px 12px}.stat span{font-size:11px}.stat strong{font-size:22px}.work-tabs .secondary{flex:0 auto;padding:8px 10px;font-size:12px}.queue-live{gap:8px}.queue-live>span{max-width:calc(100% - 110px);font-size:12px}.flow-main:not(.prose)>form{padding:20px 16px}.flow-main .flow-actions{z-index:2;padding:12px 0 max(12px,env(safe-area-inset-bottom));background:var(--panel);border-top:1px solid var(--line);margin-top:24px;position:sticky;bottom:0}.capture-dialog .flow-actions{background:0 0;position:static}.progress-steps{gap:6px}.progress-steps button{font-size:10px}.detail-section{padding:20px}}@media (max-height:500px){.flow-main .flow-actions,.request-controls{position:static}}@media (prefers-reduced-motion:reduce){*,:after,:before{scroll-behavior:auto!important;transition:none!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}.detail-command{z-index:5;background:var(--bg);margin-bottom:16px;padding-block:8px;position:sticky;top:0}.detail-command .save-bar{justify-content:space-between;align-items:center;gap:16px;padding:12px 16px;display:flex;position:static}.detail-command .save-bar p{margin:0}.detail-command .save-bar .primary{flex-shrink:0;width:auto;min-height:44px;padding:10px 18px}.detail-command .notice{margin-block:0 8px}.request-controls :is(input,select,textarea,button,summary,a),.request-information :is(input,select,textarea,button,a){scroll-margin-top:160px}@media (max-width:540px){.support-intro{margin-bottom:22px}.support-intro h1{font-size:30px}.support-intro>p{margin-top:12px}.support-paths .service-card{grid-template-columns:36px minmax(0,1fr);column-gap:14px;padding:18px 16px 10px;display:grid}.support-paths .card-top{display:contents}.support-paths .step-tag{display:none}.support-paths .icon-tile{border-radius:10px;grid-area:1/1/4;width:36px;height:36px}.support-paths .icon-tile svg{width:21px;height:21px}.support-paths .service-card h2{grid-column:2;margin-bottom:6px;font-size:20px}.support-paths .service-card p{grid-column:2;font-size:13px;line-height:1.65}.support-paths .card-action{border:0;grid-column:2;margin-top:6px;padding:10px 0;font-size:13px}.detail-command .save-bar{gap:10px;padding:10px}.detail-command .save-bar p{font-size:11px}.detail-command .save-bar .primary{padding:10px;font-size:12px}}@media (max-height:500px){.detail-command{position:static}}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}